Terms And Conditions

Terms & Conditions

To avail the services offered at https://www.aloma.in/ or by any of its affiliates, you must agree to the following terms and conditions. If you visit, shop or browse at https://www.aloma.in/ you accept these conditions.

Please read the terms and conditions carefully. While using any current or future services offered by aloma.in or any of its affiliates, whether or not included in the aloma.in website, you will abide by these Terms & conditions the guidelines and conditions applicable to such service or business.

Privacy Policy

Please review our Privacy Policy, which also governs your visit to https://www.aloma.in/privacypolicy, to fully understand our practices.

Terms and conditions are binding for all purchases

All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply.

All transactions are processed through secure and trusted payment gateways managed by leading banks. The transaction is processed using SSL data encryption (secure encrypted connection), which protects the information from being misused.

Electronic Communication

When you visit https://www.aloma.in/ or send e-mails to us, you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Prices

All prices posted on this website are subject to change without notice. Aloma provides price protection for items during refund and returns. However, if the price of a product increases before the shipment, you shall be notified of the same. In such a scenario, the product shall be shipped based on your confirmation. Posted prices include all taxes and charges in India. In case there are any additional charges or taxes the same will be informed while making the payment. The prices posted here do not include import duties if any and such duties shall be payable to the authorities by the customer.

Payment

All payments must be received by us prior to shipping. We accept payment by net-banking, credit card and debit card

Shipping and Handling

We will arrange for shipment of the products to you. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services.

Return of Products by you

We will accept the return of the products, provided such return is for products that are defective, wrongly delivered, wrong product, damaged during transit, incomplete package etc. subject to the condition that we are informed about such discrepancies within 72 hours from the date of receipt of the product and provided that the products are returned in their original condition. However, in case of transit damages, the issue has to be reported within 48 hours, after which we may not be able to accept the complaint.

License and Website Access

General: aloma.in grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of https://www.aloma.in/

No license for commercial sale: This license does not include any resale or commercial use of this website or its content; any collection and use of any product listing, description, or pricing; copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools.

No reproduction: This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written consent of aloma.in.

No framing: You may not frame or utilize framing technologies to enclose any trademark, logo, or other proprietary information ( including images, text, page layout, or form) of aloma.in and its affiliates without the express written consent.

Metatags: You may not use any metatags or any other 'hidden text' utilizing aloma.in's name or trademarks without the express written consent of aloma.in. Any unauthorized use terminates the permission or license granted by aloma.in.

Your Account

Protection of Your Account: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You shall be responsible for all activities that occur under your account or password.

Use by Children: aloma.in does not sell products for children, but it sells them to adults. If you are under age of 18 years, you may use aloma.in only with involvement of a parent or guardian. aloma.in and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and other content

Nature of content:Visitors to aloma.in may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injurious to third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.

False information:You may not use false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Inifbeam.com reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted contents.

Rights Granted:If you do post content or submit material and unless we indicate otherwise, you grant aloma.in and its affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensed right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, and display such content throughout the world in any media. You grant aloma.in and its affiliate sites and sub-license the right to use the name that you submit in connection with such content if aloma.in chooses.

Right Owned: You represent and warrant that you own all the rights or otherwise or control all of the rights to the content that you post; that the content is accurate; that the use of the content to supply does not violate this policy and will not cause injury to any person or entity and that you will indemnify aloma.in or its affiliate for all claims resulting from the content you supply. aloma.in has the right but not the obligation to monitor and edit or remove any activity or content. aloma.in takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from aloma.in are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.

Product Description

aloma.in and its affiliates attempt to be as accurate as possible. However, aloma.in makes no warranties that the product description and any other content of its site are accurate, complete, reliable, current or error free. The product offered by aloma.in itself is not as described and its sole remedy is to return in its unused condition.

Site Policies, Modification, and Severability

Please review our other policies. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.

Policy Info

This site is solely owned by Top spot Farms and Life style Products Pvt. Ltd., herein after referred as Aloma.

How do I pay for my purchase at Aloma?

Aloma offers you multiple payment methods. Whatever your online mode of payment is, you can be assured that our trusted Payment Gateway partners use secure encryption technology to keep your transaction details confidential at all times.

  • Credit card (Visa/ Master/ Amex)
  • Debit card (All leading bank debit cards)
  • Net Banking (For all leading banks)

Are there any hidden costs on purchase?

No. There are zero hidden charges when you make a purchase on Aloma. List prices are final and inclusive of all taxes in India. The price you see on the Payment Confirmation page is exactly what you would pay for any delivery made in India. Total price customer need to pay is product price plus shipping charge.

For customers abroad, there may be customs duty or any other tax applicable in that country and shipping charge. The customer has to check with the concerned authorities for this.

Is it safe to share my credit card/debit card details while making purchases on aloma.in?

Don’t worry! We take the security of your sensitive details very seriously. When it comes to securing sensitive information such as credit/debit card details, we leave no stone unturned.

All transactions are processed through secure and trusted payment gateways managed by leading banks. The transaction is processed using SSL data encryption (secure encrypted connection), which protects the information from being misused.

Banks now also use the 3D Secure password service for online transactions which provides an additional layer of security through identity verification.

How does Aloma prevent fraud payments and activities?

We, at Aloma realize the importance of strong fraud detection and resolution capability. We and our payments partners monitor transactions continuously for suspicious activity and flag any potential fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. These documents help us ensure that the purchase was made by a genuine card holder.

We apologize for any inconvenience that may be caused and request you to bear with us. This is in the interest of ensuring a safe and secure environment for online transactions.

How do I cancel my order?

  • Customer need to cancel order within 24 hrs after purchase.
  • If you wish to cancel an order, please contact our Customer Support team and let us know the reason for it. You can contact our customer care via email business@topspot.farm or mail@aloma.in
  • Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible.
  • If you still do not wish to continue with your order, we’ll cancel it without any further delay.
  • Once the order is cancelled, a confirmation email will be sent to your registered email ID.

No cancellation of International Orders

International Orders cannot be cancelled

How long will it take to process a cancellation request?

Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same.

In case your order has been "Shipped", we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier.

However, if you opt for having the money transferred back to the source of transaction,while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

Why did Aloma cancel my order?

Your order can be cancelled due to any of the below reasons:

  • Technical issues related to pricing information.
  • Non-availability of the product(s).
  • Payment problem identified by Fraud Detection Department.

Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

Can I add items and combine orders after I have placed an order?

We currently do not allow the facility of adding or combining orders once they have been placed.

How will I know that my order is cancelled?

You shall receive an automated e-mail once the order is cancelled.

I want to return a faulty/damaged product, how do I proceed?
Please follow the below mentioned steps

  • Photograph clear image of the product showing damages.
  • Email us the images.
  • Explain the exact detail of the damage/defect and the status of the package that you received.
  • The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
  • Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
  • This facility is not available on orders placed for delivery outside India.

How does aloma.in pack items?

Don't worry. All items are carefully packaged to avoid any form of damage. We ensure the packaging is waterproof with wooden box and safely secured with bubble wrap.

Legal Disclaimer

This document/ agreement is governed by and shall be construed in accordance with the laws of India. For all disputes arising out here in, the jurisdiction of the courts will be Ernakulam, Kerala State, India.